Shipping policy
How fast will my product ship?
When you're calculating how much time it will take to receive your orders, there are two elements you need to consider: Hashtag to Swag fulfillment time and shipping speed.
Fulfillment Times:
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days.
Shipping Speed:
The shipping time depends on your location. The Tracking Info button should appear next to your shipment information and if the level of service selected for shipping included tracking your updates should go live within 24 hours.
Where do you ship to?
At Hashtag to Swag, we love spreading joy worldwide, but currently, we only ship to locations in the United States. Stay tuned as we hope to offer our products in other countries in the future.
We do our best to keep this list up to date, but it can change depending on world events. Rest assured, we’ll keep you informed of any changes that might affect your order.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
What are your shipping costs?
Our shipping costs depend on the weight of your order. However, if you buy 4 or more items or spend over $75, shipping is free!
For orders of 1 to 3 items (where the total is under $75) our shipping rates are:
- $6.49 for items that weigh 11oz
- $6.99 for items that weigh 15oz
- $13.48 if you order one 11oz and one 15oz item
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
The Tracking Info button should appear next to your shipment information and if the level of service selected for shipping included tracking your updates should go live within 24 hours.
How can I cancel my order?
If you still have questions please email us at hello@hashtagtoswag.com